The control panel functions as a central computer, receiving messages from a number of sensors that act as the eyes and ears of the system. If the system is "armed" and a break-in occurs, your control panel informs our Central Monitoring Station via a built-in communicator.
The station operator first calls the premises to see if you need assistance. If you answer and it was a false alarm, you just give your password and no emergency personnel is dispatched. End of story.
However; if the operator does not get an answer, or if the person that answers the phone does not know your password, we alert the police, fire and/or ambulance to secure your home or business.
We then notify the person you have specified for us to contact that there has been a problem. We can also notify you at work, your cell phone or your pager.
If you are at the location when the break-in occurs, our operators will stay on the line with you until the proper authorities arrive.